Customer Service Communication Skills
Great customer service is built on a set of teachable skills
Description
In this course, join author and trainer Myra Golden as she teaches you how to apply each of these principles to build stronger rapport with clients. Learn how to manage expectations, take ownership of issues, and handle escalated interactions professionally using structured techniques. Myra also covers communication strategies that prevent common misunderstandings. Designed for customer service representatives, call center agents, and support specialists, this course gives you a practical foundation for raising service quality and growing your career in customer-facing roles.
This course includes AI-powered Role Play. Role Play allows you to practice what you’ve learned in interactive simulations of real-world conversations.
What you'll learn
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Satisfaction
Download Links
151.44 MB Total Size